Shipping policy

SHIPPING POLICY
Last updated: 27 September 2026

WHERE WE SHIP
We currently ship to addresses in the United Kingdom.

ORDER PROCESSING
Orders are processed within 1–3 business days of being placed. Orders placed
on a weekend or bank holiday are processed on the next business day. You'll
receive a confirmation email when your order is placed, and a second email
with tracking details once it has shipped.

DELIVERY TIMES
Our hats are crocheted by hand and dispatched from our partner workshop
overseas. Please allow:

  Standard delivery — 3 to 5 business days from dispatch
 

Total time from order to doorstep is typically 2 to 4 weeks. At busy periods
— Christmas, Chinese New Year, or during postal disruption — delivery can
take longer, and we'll email you if we expect a significant delay.

In line with the Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013, we will deliver your order within 30 days of
purchase unless we've agreed a longer period with you. If we can't, you may
cancel and receive a full refund.

TRACKING
Every order ships with tracking. Your tracking number is emailed to you at
dispatch and can take 3–5 business days to begin updating while the parcel
moves through the postal network. A tracking number that hasn't updated for
a few days is normal and doesn't mean the parcel is lost.

MULTIPLE ITEMS
If you order more than one hat, they may arrive in separate parcels on
different days. You won't be charged extra for this.

CUSTOMS, DUTIES AND VAT
All applicable UK VAT is included in the price you pay at checkout. You will
not be asked to pay any additional import VAT, customs duty or handling fee
on delivery. If a carrier ever contacts you asking for a payment on one of
our parcels, don't pay it — email us and we'll resolve it.

WRONG OR INCOMPLETE ADDRESS
Please check your delivery address carefully before completing your order.
If you spot a mistake, email us within 12 hours and we'll correct it if the
order hasn't yet shipped. We can't redirect a parcel once it's been
dispatched, and we're not able to refund orders returned to us because of an
incorrect address supplied at checkout.

LOST, DELAYED OR DAMAGED PARCELS
If your order hasn't arrived 30 business days after dispatch, contact us and
we'll send a replacement free of charge or refund you in full — your choice.
If your hat arrives damaged, send us a photo within 14 days of delivery and
we'll do the same.

CANCELLING YOUR ORDER
You have the right to cancel your order for any reason within 14 days of
receiving it, and a further 14 days to return the item. See our Refund
Policy for how to do this.